Digital Marketing vs Telemarketing

Email vs Telemarketing

By Luke Young

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When it comes to addressing prospective clients, companies have several marketing platforms from which to select. Telemarketing and email marketing are two prevalent choices. In this blog article, we will examine the strengths and limitations of both techniques in order to assist you in determining which may be the best fit for your organisation.

 

Email

 

Benefits of Email Marketing

Digital email marketing has many strengths. One is that it is scalable, enabling businesses to reach a vast audience with little effort. Once the initial work of creating a sequence of email touchpoints, email campaigns may be automated, allowing organisations to continue generating leads and nurturing client connections even while their personnel are preoccupied with other duties.

On the other hand, if you’re looking for a more personable approach email marketing can be personalised. By segmenting email lists and customising messages for individual groups, companies can guarantee that prospective consumers get material that is relevant to them. The more customised your emails are, the more they are likely to get better engagement rates and less unsubscribes because the prospect feels like the message is purposefully tailored to speak to them.

Finally, email marketing is easily quantifiable. By monitoring open rates, click-through rates, and responses, companies may acquire insight into the efficacy of their efforts. This information may be used to enhance marketing strategy and overall effectiveness

 

Limitations of Email Marketing

Email marketing’s sensitivity to spam filters is one of its principal constraints. Email providers are continually upgrading their anti-spam algorithms, so companies must avoid using language or strategies that might activate spam filters. Using “buzzwords” such as “act now” “free” “sale” “limited time only” and “offer” can affect your overall deliverability rate.

Another limitation of email marketing is ensuring that your company remains compliant with GDPR regulations. Under legitimate business interest, you are permitted to email up to five people from the same domain, unless they have subscribed and opted-in to receiving marketing communications. This can impact your strategy and slow down the momentum of our Sales team’s outreach.

 

Telemarketing

 

Benefits of Telemarketing

While a slightly dated tactic, telemarketing offers advantages as well. First, it enables firms to engage with prospective clients on a more personal level. By interacting directly with prospective clients, telemarketers may address their concerns and resolve any issues that may arise. This human encounter may eventually lead to a sale by fostering prospective consumers’ trust.

Also, telemarketing allows firms to get useful feedback from prospective clients. By inquiring about their requirements, desires, and pain areas, organisations may be able to understand the requirements more clearly of their target audience.

Telemarketing is also extremely quantifiable. Businesses may receive important information about the performance of their telemarketing efforts through a number of ways. If you are using SalesLoft, Outreach, or any other Sales enablement tool, most of them come with built in “call x-rays” which record the conversation and dissect how many times “filler words” were used, such as “ums” “well” or “so” for example. This feature enables organisations to work on their script and overall telemarketing strategy. Another feature you can use on these tools to monitor your team’s performance is the ratio of how much the prospect spoke, vs the telemarketing agent. If the telemarketer is doing most of the talking, it could indicate that they aren’t asking enough open, exploratory questions. Using tools to help with your outreach is a great way to optimise and enhance your strategy and overall performance. You can use them to track the number of dials, connected calls and call durations each day to identify where you need to invest time to make improvements.

Limitations of Telemarketing

One of the limitations of telemarketing is the likelihood of resistance from prospects. Many individuals perceive telemarketing as an unwanted and invasive intrusion to their day. No one is waiting by their phone for a Sales rep to call, some people even Google unknown numbers before answering to gauge whether it is worth taking the call, or if it’s spam. With the rise in technology and AI, some smart phones are able to detect “spam” calls – this typically happens if you’ve never called that person before, or, if you are calling them every single day. This is likely to deter an answer and could lead to a decline in your connections, and ultimately, those all-important quality conversations.

In addition, telemarketing efforts may be more labour-intensive due to the requirement of an actual human-being on the other end of the line and therefore, more time-consuming than email marketing initiatives, making them more costly for firms. Emails can be sent in the thousands by the click of a button within 5 minutes. However, a quality conversation on the phone could last up to half an hour if you really get into the weeds about their challenges and how your solutions can help solve them.

So, which strategy is optimal for your business? There is no right or wrong answer as it’s entirely dependent on the goal you want to achieve, and your target audience. Email marketing may be the best option if you are searching for a highly scalable and adaptable strategy. Telemarketing may be the way to go if you want a more personal approach that allows for meaningful input.

To conclude, the most successful marketing tactics are those that have been optimised and carefully curated over time, and are adapted to the individual demands of your target audience and your organisation’s capabilities.

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